There is nothing more important to us than the health and well-being of our residents, team members, and the community at large.

We are doing our part to reduce the spread of the virus and mitigate the burden on our healthcare system.

As you have likely heard, several cases of the coronavirus (COVID-19) have been confirmed in the US that are of concern to senior living communities. This has heightened our awareness around specific precautions everyone should take to stay healthy and safe at this time.

Preventing transmission of the coronavirus requires us to be vigilant about personal hygiene, sanitation, and healthy social distancing habits. We are working closely with our healthcare partners and government agencies to implement protocols to reduce the risk of exposure to our residents and team members.

Some of these changes have required residents, families and friends to make big adjustments to routines and interactions. We appreciate your patience and trust that we are putting safety and wellbeing of all residents at the forefront.

We continue to provide all services. Our dedicated team members continue to come to work and provide compassionate care and are being creative about life enrichment activities and family communication. We are a community — as a community we share openly and often. This page is designed to give you up to date information about the coronavirus and our responses.

For further resources check out this page.

March 31, 2020

CiminoCare continues to work with our regulators and state agencies to determine the best approach to reducing exposure to our residents and staff, while continuing to provide care, services, and life enrichment. The Department of Social Services has enacted additional requirements regarding COVID-19 emergency planning. All CiminoCare communities are in compliance with these measures. In fact, several have already received their onsite regulatory visit and received high praise from the licensing analysts for their preparedness.

We also recognize that planned and unplanned medical issues arise during this time. We are addressing these situations with medical personnel to ensure that residents continue to receive proper medical care at clinics and hospitals.

We are aware that the State and County Shelter in Place orders require us to impose strict rules on visitation and group activities at least through the end of April. We are being creative to ensure that residents have physical and cognitive engagement every day and that family and friends have a way to communicate with the residents and us. We know how important this is to everyone — it is a top priority for us too. Please call if you have any questions or requests.

March 20, 2020

On 3/19/20, Governor Newsom ordered California residents to shelter-in-place, and San Francisco County issued its own orders through the end of April. We want to clarify several important actions that impact our assisted living and memory care communities.

  • No Visitors and No Group Gatherings — We continue to have a “no visitor policy” and a “no gathering in communal spaces” policy. Adhering to the social distancing protocols will help limit exposure to our residents and flatten the curve. Our teams are providing room service meals and snacks, ideas for activities in the rooms, one-on-one visits, and opportunities for residents to call and use apps to talk to family members and friends.
  • Staffing and Services — We are providing full care and services. All of our team members fall under the definitions of essential workers and are continuing to come to work. Many of our team members shared they are grateful to have jobs when so many small businesses are hurting. They are a special group of committed senior care professionals. If this outbreak continues, we do expect staffing shortages. Anyone interested in a position should call us at 916-486-9639 or complete the online application by clicking on Join Our Team at the bottom of our website’s home page.
  • How to Help — The most impactful thing you can do if you are not an essential worker is to stay at home and follow Governor Newsom’s orders. We are also starting a “Grace Note” campaign. If you, your school, or community group would like to write letters of thanks to our team members or would like to write letters of encouragement to our residents, please contact us, and we will arrange to get the letters to our residents and team members.

March 18, 2020

CiminoCare team members fall under the definition of Essential Workers. All team members that work at the communities meet the criteria of Essential Workers and are expected to report to work as scheduled. In the counties where ‘Shelter in Place’ orders have been instituted we will provide team members with a letter confirming Essential Worker Status and the need to be traveling to and from work. CiminoCare is working diligently to keep all communities fully staffed.

Thank you for your continued dedication to our organization and the residents we all serve.

March 17, 2020

Over the weekend, the Governor announced additional restrictions to slow the spread of COVID-19, and Monday, it was announced that 6 Bay Area Counties will adhere to additional requirements. CiminoCare is committed to being a strong partner in the fight to slow the spread and protect our most vulnerable residents.

  • Today we are restricting visitors to all of our communities, which means that only essential health care professionals and families needing to support end of life care can enter the community. Our staff will continue to provide one on one resident visits and help families set up regular screen time and phone calls.
  • Non-essential workers are being asked to shelter in place in 6 Bay Area counties. All of our team members are considered essential workers; therefore they will continue to report to work on their scheduled shifts. We are providing our team members with the necessary protection and will be checking temperatures and screening for any health concerns. Thank you to all of our dedicated team members who continue to show up and help us provide the best care and calming reassurance that we are here for our residents and family members, especially during this uncertain time.
  • We are working with our state agencies and trade association to prepare for any additional restrictions and best practice responses to possible exposure to the virus.

March 13, 2020

We continue to monitor the spread and the risks associated with the coronavirus. Our first priority is to modify our operations to help keep residents safe and healthy. We will also do our best to keep you updated regarding any actions taken to reduce the risks of residents and team members being exposed to the coronavirus.

  • To date, we do not have any known cases of COVID-19 in our communities.
  • We continue to follow CDC guidelines on cleaning, personal hygiene and assessments.
  • At this time we are increasing screening and restricting visitors. We have asked family members and friends not to visit unless it is really essential. We know this is a big request for many, but it is the best way to reduce exposure to our residents. We will help residents communicate with loved ones through online applications and the telephone.
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