News & Events

News & Events

Learn What’s Going On at Burlingame Villa

Read on for the latest news and list of events at Burlingame Villa. Get a feel for the kind of community we offer and the expert, compassionate care we provide for our memory care residents. Of course, there is always more happening so watch this space or, better yet, schedule an in-person tour and see for yourself!

Excellence in Customer Experience

Mills Estate Villa and Burlingame Villa: Excellence in Customer Experience

We are proud to announce that two of our communities are the recipients of Pinnacle Quality.

Insight’s 2020 Customer Experience Awards™. Two communities, Mills Estate Villa and Burlingame Villa, were recognized in the category of Customer Experience. Each displayed continued dedication to providing Best-in-Class senior healthcare services.

“Throughout our 30+ years of serving our communities, we at CiminoCare have always placed a strong emphasis on ensuring that the individual needs of every resident are met. Winning this award verifies to us that we are indeed making a real difference in our resident’s lives,” said Mark Cimino, CEO of CiminoCare.

To win the award, over the course of 2019, a sampling of CiminoCare’s customers and their families participated in monthly telephone interviews that included open-ended questions, as well as the opportunity to rate our company in specific categories. In addition, every month, we gathered those real-time survey results to gain a better understanding of residents’ needs in order to make meaningful improvements.

By qualifying for the Pinnacle Customer Experience Award™, CiminoCare has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.

We could not be more proud of Mills Estate Villa and Burlingame Villa. Congratulations!

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